This Privacy Policy explains how Vanish Plastering ("we", "us", "our") collects, uses and protects your personal data when you visit our website or contact us. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Vanish Plastering is a sole trader business operating across the West Midlands, United Kingdom. For any data-related enquiries, please contact us at info@vanishplastering.co.uk.

What data we collect

We may collect the following personal data when you contact us:

Your name
Email address
Phone number
Details about your project or enquiry
Any photos or images you choose to share with us

We do not collect any sensitive personal data. We do not use cookies for tracking or advertising purposes.

How we use your data

We use your personal data solely to:

Respond to your enquiry or quote request
Communicate with you about your project
Arrange and carry out work you have requested

We will never sell, rent or share your personal data with third parties for marketing purposes.

Legal basis for processing

We process your personal data on the basis of legitimate interests — specifically, to respond to your enquiry and provide the services you have requested. Where you have provided photos of your property, we process these on the basis of your explicit consent.

How long we keep your data

We retain your personal data for as long as necessary to fulfil the purpose for which it was collected — typically for the duration of a project and up to 2 years afterwards for warranty and reference purposes. After this period, your data is securely deleted.

Your rights

Under UK GDPR, you have the right to:

Access — request a copy of the personal data we hold about you
Rectification — ask us to correct inaccurate data
Erasure — ask us to delete your personal data
Restriction — ask us to limit how we use your data
Portability — receive your data in a portable format
Object — object to our processing of your data

To exercise any of these rights, please contact us at info@vanishplastering.co.uk. We will respond within 30 days.

Third-party services

Our website uses Google Fonts to display typography. When the page loads, your browser may connect to Google's servers to download font files. Google's own privacy policy applies to this data transfer. We do not use Google Analytics or any other tracking tools.

When you contact us via WhatsApp, your data is processed by Meta Platforms, Inc. under their own privacy policy.

Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our website is served over HTTPS.

Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.